The Transformation of IT Support at the University of Colorado at Boulder

Abstract

The University of Colorado at Boulder recently transformed its delivery of IT support. The goal of this transformation was to move from independent pockets of support to a cohesive support strategy. Initially dubbed the “Service Center project,” this initiative grew to include: ◊ creation of a new support model; ◊ blending Information Technology Services… (More)
DOI: 10.1145/337043.337134

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@inproceedings{Matthies1999TheTO, title={The Transformation of IT Support at the University of Colorado at Boulder}, author={Michael D. Matthies and Kenneth R. Schuetz and Paula J. Vaughan}, booktitle={SIGUCCS}, year={1999} }