The Study on the Effect of Background Music on Customer Waiting Timein Restaurant

  title={The Study on the Effect of Background Music on Customer Waiting Timein Restaurant},
  author={Zhou Fang},
  journal={The Open Cybernetics \& Systemics Journal},
  • Zhou Fang
  • Published 9 October 2015
  • Business
  • The Open Cybernetics & Systemics Journal
Many scholars study shows that the background music is restaurant controllable environmental factor that can affect the customer waiting time, which has some management implications for solving customer wait time problem in the service sector. This article used experimental management method, randomly selected a large restaurant, and then ob- served each customer just coming in, recorded background music types (including no music, slow-paced and fast-paced) and customer waiting time. And we… 

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