The Structure of Patients ’ Presenting Concerns : Physicians ’ Opening QuestionsHERITAGE AND

This article uses conversation analysis to develop a typology of questions that physicians use to solicit patients’ problems and then tests question–format effects on patients’ subsequent problem presentations. Data are videotapes of 302 primary-, acute-, and outpatient-care visits involving 77 physicians in 41 urban and rural clinics, as well as preand… CONTINUE READING