The Sound of Silence: Mining Implicit Feedbacks to Compute Reputation

  title={The Sound of Silence: Mining Implicit Feedbacks to Compute Reputation},
  author={Mikolaj Morzy and Adam Wierzbicki},
A reliable mechanism for scoring the reputation of sellers is crucial for the development of a successful environment for customer-to-customer e-commerce. Unfortunately, most C2C environments utilize simple feedback-based reputation systems, that not only do not offer sufficient protection from fraud, but tend to overestimate the reputation of sellers by introducing a strong bias toward maximizing the volume of sales at the expense of the quality of service. In this paper we present a method… 
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