• Computer Science
  • Published in Scandinavian J. Inf. Systems 2003

The Social Construction of the Software Operation: Reinforcing effects in metrics programs

@article{Frederiksen2003TheSC,
  title={The Social Construction of the Software Operation: Reinforcing effects in metrics programs},
  author={Helle Damborg Frederiksen and Jeremy Rose},
  journal={Scandinavian J. Inf. Systems},
  year={2003},
  volume={15},
  pages={7}
}
In a large software company in Denmark, much effort was expended capturing metrics about the company's software operation. The purpose of the metrics program was to change and improve the software operation. Writing software can be understood as socially constructed practice, which can be analyzed using structuration theory. This structurational analysis showed that the company's software operation followed an easily recognizable and widely understood pattern. The software operation was… CONTINUE READING

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