The Significance of Suffering in Organizations: Understanding Variation in Workers’ Responses to Multiple Modes of Control

@article{Gill2019TheSO,
  title={The Significance of Suffering in Organizations: Understanding Variation in Workers’ Responses to Multiple Modes of Control},
  author={Michael J. Gill},
  journal={Academy of Management Review},
  year={2019}
}
  • Michael J. Gill
  • Published 22 April 2019
  • Sociology
  • Academy of Management Review
I develop a framework to explain workers’ diverse responses to similar combinations of control modes across organizations. The framework highlights the importance of two conceptual dimensions that draw together insights from studies of control and resistance in the workplace. The dimension of compatibility considers workers’ subjective experiences of the fit between their personhood and modes of control, where alignment can inspire fulfillment and misalignment can prompt suffering. The… 
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