The Search for Knowledge Management Success

@article{Jennex2016TheSF,
  title={The Search for Knowledge Management Success},
  author={Murray E. Jennex and Stefan Smolnik and David T. Croasdell},
  journal={2016 49th Hawaii International Conference on System Sciences (HICSS)},
  year={2016},
  pages={4202-4211}
}
Defining when a knowledge management (KM) project or initiative is successful is difficult. Jennex, Smolnik, and Croasdell propose that KM success is measured in four dimensions: impact on business processes, impact on KM strategy, leadership/management support, and knowledge content. This study proposes a set of measures that operationalizes these four… CONTINUE READING