The Scope and Importance of Human Interruption in Human-Computer Interaction Design

  title={The Scope and Importance of Human Interruption in Human-Computer Interaction Design},
  author={Daniel C. McFarlane and Kara A. Latorella},
  journal={Human-Computer Interaction},
At first glance it seems absurd that busy people doing important jobs should want their computers to interrupt them. Interruptions are disruptive and people need to concentrate to make good decisions. However, successful job performance also frequently depends on people’s abilities to (a) constantly monitor their dynamically changing information environments, (b) collaborate and communicate with other people in the system, and (c) supervise background autonomous services. These critical… CONTINUE READING
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