The Same Wine but in New Bottles. Public E-Services Divide and Low Citizens' Satisfaction: An Example from Lebanon

@article{Harfouche2010TheSW,
  title={The Same Wine but in New Bottles. Public E-Services Divide and Low Citizens' Satisfaction: An Example from Lebanon},
  author={Antoine Harfouche},
  journal={IJEGR},
  year={2010},
  volume={6},
  pages={73-105}
}
When introducing public e-services, the Lebanese government predicted that it would reduce inequality between citizens (OMSAR, 2002). However, the results of this research prove that this will not be the case, and the introduction of the virtual channel of services delivery system will create a public e-services divide. In response to the research questions: “what is an e-services divide?” and “what are its antecedents and consequences?”, this cross-sectional explanatory research shows that the… CONTINUE READING