The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users

@inproceedings{Sieck2017TheRO,
  title={The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users},
  author={Cynthia J Sieck and Jennifer L. Hefner and Jeanette Schnierle and Hannah Florian and Aradhna Agarwal and Kristen Rundell and Ann Scheck McAlearney},
  booktitle={JMIR medical informatics},
  year={2017}
}
BACKGROUND Patient portals have shown promise in engaging individuals in self-management of chronic conditions by allowing patients to input and track health information and exchange secure electronic messages with their providers. Past studies have identified patient barriers to portal use including usability issues, low health literacy, and concerns about loss of personal contact as well as provider concerns such as increased time spent responding to messages. However, to date, studies of… CONTINUE READING
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