The Role of Trust in Outsourced IS Development Projects

@article{Sabherwal1999TheRO,
  title={The Role of Trust in Outsourced IS Development Projects},
  author={Rajiv Sabherwal},
  journal={Commun. ACM},
  year={1999},
  volume={42},
  pages={80-86}
}
Here, I focus on the key social factor of trust in OISD projects. Trust is an important aspect of interpersonal [1], as well as interorganizational [4, 11], relationships. One view of trust emphasizes each party’s perception of the motives of the other party. For example, trust can be defined as “a state involving confident positive expectations about another’s motives with respect to oneself in situations entailing risk” [1]. A broader view incorporates motives, along with behavior. For… CONTINUE READING
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