The Role of Needs Assessment in the Design of Employee Assistance Programs

@inproceedings{Berman1991TheRO,
  title={The Role of Needs Assessment in the Design of Employee Assistance Programs},
  author={Pearl Susan Berman and Lorne M. Sulsky and Kenneth I. Pargament and William K. Balzer and Donald F. Kausch},
  year={1991}
}
This paper describes the value of a multimethod needs assessment in developing and tailoring an employee assistance program (EAP) to the particular characteristics, problems, and resources of an organization and then provides an illustration of an EAP needs assessment conducted for a city municipality. Unique concerns of city employees, and the specific EAP programs designed to address these concerns, are highlighted.