The Proficiency-Congruency Dilemma: Virtual Team Design and Performance in Multiplayer Online Games

Abstract

Multiplayer online battle arena games provide an excellent opportunity to study team performance. When designing a team, players must negotiate a proficiency-congruency dilemma between selecting roles that best match their experience and roles that best complement the existing roles on the team. We adopt a mixed-methods approach to explore how players… (More)
DOI: 10.1145/2858036.2858464

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