The Patient Experiences Questionnaire: development, validity and reliability.

@article{Pettersen2004ThePE,
  title={The Patient Experiences Questionnaire: development, validity and reliability.},
  author={Kjell Ingar Pettersen and Marijke Veenstra and Bj{\o}rn Guldvog and Arne Kolstad},
  journal={International journal for quality in health care : journal of the International Society for Quality in Health Care},
  year={2004},
  volume={16 6},
  pages={
          453-63
        }
}
  • K. Pettersen, M. Veenstra, +1 author A. Kolstad
  • Published 1 December 2004
  • Medicine
  • International journal for quality in health care : journal of the International Society for Quality in Health Care
OBJECTIVE . To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales. DESIGN Literature review, focus groups and pilot surveys. Two national cross-sectional studies performed in 1996 and 1998. SETTING Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Subjects. Patients consecutively discharged from surgical wards and wards of internal… 
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130 Citations
Highly Influential Citations
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Background Citations
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Methods Citations
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Results Citations
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130 Citations

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Citation Type

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The study indicates a second-order factor structure for assessing and understanding patient experiences—a finding which has both theoretical and managerial implications.
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Formal testing of items from the national GP patient survey examining patient experience in primary care highlighted their acceptable temporal stability several weeks following a GP consultation.
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A systematic review and utility critique of questionnaires to measure patient experience of healthcare quality in hospitals found that selecting the right patient experience instrument depends on a balanced consideration of aspects of utility, aided by the matrix.
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The paper shows that the theoretical model using an emotion-oriented approach to assess patient satisfaction can explain 54 per cent of patient satisfaction in a statistically significant manner.
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