The PACT Project: improving communication at handover.

  title={The PACT Project: improving communication at handover.},
  author={Eileen Clark and Sally Squire and Anne Heyme and Mary-Ellen Mickle and Eileen Petrie},
  journal={The Medical journal of Australia},
  volume={190 11 Suppl},
OBJECTIVE To describe and evaluate the PACT (Patient assessment, Assertive communication, Continuum of care, Teamwork with trust) Project, aimed at improving communication between hospital staff at handover. DESIGN, SETTING AND PARTICIPANTS The PACT Project was conducted between April and December 2008 at a medium-sized private hospital in Victoria. Action research was used to implement and monitor the project, with seven nurses acting as a critical reference group. Two communication tools… CONTINUE READING