The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter

@article{Lee2017TheOW,
  title={The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter},
  author={Younghwa Lee and Andrew N. K. Chen and Traci J. Hess},
  journal={J. AIS},
  year={2017},
  volume={18},
  pages={1}
}

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