This paper is a general description of the Ohio Bell Telephone Company's Business Information System with particular emphases on the handling of customer requests for service. The more common term used in our business for this is a customer's service order. The basic philosophy of the Business Information System is to have a central file of all service and equipment that is accessible by all persons having a need for this information. The system is designed this way so that it will be able to provide more information in a shorter period of time for our internal operations and as a result provide a much better grade of service to our customers
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