Corpus ID: 107119042

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

  title={The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company},
  author={Joseph A. Michelli},
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the… Expand
Values-based organization - Ritz Carlton Abu Dhabi Hotel
Subject area Business management, organization behaviour, organization values, organization culture, customer service. Study level/applicability The case study is suitableExpand
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Semi-globalization of service value co-creation in context-dependent business: “O-motenashi” culture-style service in the traditional Japanese inns of Kaga-ya
  • Kotaro Nakamura, H. Masuda
  • Business
  • Proceedings of PICMET '14 Conference: Portland International Center for Management of Engineering and Technology; Infrastructure and Service Integration
  • 2014
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