The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation

@article{Pavlou2006TheNA,
  title={The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation},
  author={Paul A. Pavlou and Angelika Dimoka},
  journal={Information Systems Research},
  year={2006},
  volume={17},
  pages={392-414}
}

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