The Management of Citizen Participation in Taiwan: A Case Study of Taipei City Government's Citizen Complaints System

@inproceedings{Chen2003TheMO,
  title={The Management of Citizen Participation in Taiwan: A Case Study of Taipei City Government's Citizen Complaints System},
  author={Don-Yun Chen and Tong-Yi Huang and Naiyi Hsaio},
  year={2003}
}
Abstract Citizen participation is one of the core values of democracy. Democratization means an increase in citizen participation in public affairs. However, the issue of democratization is rarely studied in the field of public administration. In this article, we use the Taipei City Government (TCG) Citizen Complaints System to illustrate some tensions relating to citizen participation in a newly democratizing country. We interviewed the TCG officials to piece together the puzzle of how the… CONTINUE READING