The Lean Toolbox for Service Systems

@inproceedings{Bicheno2008TheLT,
  title={The Lean Toolbox for Service Systems},
  author={John Bicheno},
  year={2008}
}
The book is the result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. It also builds on the best-selling The New Lean Toolbox by John Bicheno but of course takes service viewpoint. All material in the book has been field-tested by exposure to service professional and executive programmes. 'Service' here includes office support systems for lean manufacturing, the full… CONTINUE READING

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