The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action

@article{Lopes1999TheKG,
  title={The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action},
  author={Alexandre B. Lopes and Jeffrey Pfeffer and Robert I. Sutton},
  journal={Administrative Science Quarterly},
  year={1999},
  volume={46},
  pages={558}
}
Preface 1. Knowing "What" to Do Is Not Enough 2. When Talk Substitutes for Action 3. When Memory Is a Substitute for Thinking 4. When Fear Prevents Acting on Knowledge 5. When Measurement Obstructs Good Judgment 6. When Internal Competition Turns Friends into Enemies 7. Firms That Surmount the Knowing-Doing Gap 8. Turning Knowledge into Action Appendix Notes Index About the Authors 
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