Corpus ID: 24388198

The Key Successful Factors of Customer Service Experience

@inproceedings{Chuang2015TheKS,
  title={The Key Successful Factors of Customer Service Experience},
  author={Yi-Chun Chuang and Yen-Hao Hsieh},
  booktitle={AMCIS},
  year={2015}
}
Customer service experience is an emerging research topic for researchers to further study. This study is to investigate the influences and relations from the complexity of customer service experience by the two# year project. To our knowledge, there is no theoretical grounding to discuss and analyze the antecedents and influences of customer service experience. Service providers gradually have understood the significance of customer service experience in service encounters and contexts. This… Expand
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