The Joint Commission has provided a tool to change your work force: are you paying attention?

Abstract

Most health care managers wonder how to change employee "attitudes" so that their staff will be more accountable for patient satisfaction, cost reduction, and quality of care. Employees were trained to function in an industry where the power players were the physician and the administrator and now it is exceedingly difficult to get them to switch their… (More)

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Cite this paper

@article{Decker1998TheJC, title={The Joint Commission has provided a tool to change your work force: are you paying attention?}, author={Phillip J Decker and Matthew Strader}, journal={The Health care supervisor}, year={1998}, volume={16 3}, pages={54-62} }