The Intelligent Helpdesk: Supporting Peer-Help in a University Course

  title={The Intelligent Helpdesk: Supporting Peer-Help in a University Course},
  author={Jim E. Greer and Gordon I. McCalla and John Cooke and Jason A. Collins and Vive Kumar and Andrew Bishop and Julita Vassileva},
  booktitle={Intelligent Tutoring Systems},
Universities, experiencing growths in student enrollment and reductions in operating budgets, are faced with the problem of providing adequate help resources for students. Help resources are needed at an institution-wide and also at a course-specific level, due to the limited time of instructors to provide help and answer questions. The Intelligent IntraNet Peer Help Desk provides an integration and application of previously developed ARIES Lab tools for peer help to university teaching. One of… CONTINUE READING
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