The Influence of Troubleshooting, Education, and Documentation on Computer User Satisfaction

Abstract

The influence of a number of technical support (TS) independent variables on overall computer user satisfaction is analyzed. The variables troubleshooting, user expectations, and documentation are found to be the most significant variables affecting overall satisfaction, whereas the variables number of computer systems and the microcomputer (as the type of… (More)
DOI: 10.1109/TSMC.1986.289295

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