The Influence of Training Transfer Climate and Individual Trainee Characteristics on Customer Orientation

@inproceedings{McShane2008TheIO,
  title={The Influence of Training Transfer Climate and Individual Trainee Characteristics on Customer Orientation},
  author={Steven L McShane},
  year={2008}
}
  • Steven L McShane
  • Published 2008
Increasingly, scholars and practitioners alike recognize that human capital is a critical source of organizational competitive advantage (Appelbaum, Bailey, Berg, & Kalleberg, 2000; Benson, Young, & Lawler III, 2006; Pfeffer, 1998). Furthermore, developing employee competencies is considered one of the core components of high performance work practices that… CONTINUE READING