• Corpus ID: 202756955

The Influence of Emoticons on the Perception of Job-Related Emails : An Analysis Based on the Four-Ear Model

@inproceedings{Ernst2018TheIO,
  title={The Influence of Emoticons on the Perception of Job-Related Emails : An Analysis Based on the Four-Ear Model},
  author={Claus-Peter Hermann Ernst and Martin Huschens and Sebastian Herrmann and Laura Hoppe},
  year={2018}
}
Non-verbal communication cues and their surrogates in computermediated communication, emoticons, can influence how a message is understood. Based on the four-ear model, we examine in detail at which levels of communication emoticons affect message perception. Using a factorial survey with a treatment control group design (N = 104), our findings suggest that emoticons do not influence the understanding of a message at the content level. However, we show that they significantly influence the… 
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