The Influence of Emoticons on the Perception of Job-Related Emails : An Analysis Based on the Four-Ear Model
@inproceedings{Ernst2018TheIO, title={The Influence of Emoticons on the Perception of Job-Related Emails : An Analysis Based on the Four-Ear Model}, author={Claus-Peter Hermann Ernst and Martin Huschens and Sebastian Herrmann and Laura Hoppe}, year={2018} }
Non-verbal communication cues and their surrogates in computermediated communication, emoticons, can influence how a message is understood. Based on the four-ear model, we examine in detail at which levels of communication emoticons affect message perception. Using a factorial survey with a treatment control group design (N = 104), our findings suggest that emoticons do not influence the understanding of a message at the content level. However, we show that they significantly influence the…
3 Citations
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