The Impact of Online Recommendations and Consumer Feedback on Sales

@inproceedings{Chen2004TheIO,
  title={The Impact of Online Recommendations and Consumer Feedback on Sales},
  author={Pei-Yu Sharon Chen and Shin-yi Wu and Jungsun Yoon},
  booktitle={ICIS},
  year={2004}
}
Quality uncertainty and high search costs for identifying relevant information from an ocean of information may prevent customers from making purchases. Recognizing potential negative impacts of this search cost for quality information and relevant information, firms began to invest in creating a virtual community that enables consumers to share their opinions and experiences to reduce quality uncertainty, and in developing recommendation systems that help customers identify goods in which they… CONTINUE READING
Highly Influential
This paper has highly influenced 13 other papers. REVIEW HIGHLY INFLUENTIAL CITATIONS
Highly Cited
This paper has 146 citations. REVIEW CITATIONS

From This Paper

Figures, tables, and topics from this paper.

Citations

Publications citing this paper.
Showing 1-10 of 85 extracted citations

147 Citations

0102030'09'12'15'18
Citations per Year
Semantic Scholar estimates that this publication has 147 citations based on the available data.

See our FAQ for additional information.

References

Publications referenced by this paper.
Showing 1-10 of 16 references

The Effect of Word of Mouth on Sales: Online Book Reviews,

  • J. Chevalier, D. Mayzlin
  • Working Paper,
  • 2003
Highly Influential
3 Excerpts

Imperfect Information in the Product Market,

  • J. Stiglitz
  • Handbook of Industrial Organization
  • 1989
Highly Influential
3 Excerpts

Similar Papers

Loading similar papers…