Corpus ID: 8797107

The Impact of Instant Messaging in the Workplace

  title={The Impact of Instant Messaging in the Workplace},
  author={Carol Xiaojuan Ou},
  • Carol Xiaojuan Ou
  • Published in AMCIS 2010
  • Computer Science
  • The use of instant messaging (IM) technology at work is controversial, due to the interruptions it may cause and the difficulties associated with quantifying its benefits. [...] Key Result The data suggests IM can significantly contribute to communication performance in the workplace, where the benefits overwhelm the work interruption caused. Theoretical and practical implications are discussed.Expand Abstract
    7 Citations

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