The Impact of Gender and Organizational Status on Workplace Anger Expression

  title={The Impact of Gender and Organizational Status on Workplace Anger Expression},
  author={Theresa A. Domagalski and Lisa A. Steelman},
  journal={Management Communication Quarterly},
  pages={297 - 315}
The social rules for communicating anger in the workplace are multifaceted, and standards vary for different groups. Previous research addresses either gender differences in anger expression or organizational status differences, but not the combined impact of gender and status. The authors close this gap by investigating both the independent and joint influence of gender and relative organizational status on workplace anger expression. Their findings show that emotional restraint is the most… Expand

Tables from this paper

Controlling Anger and Happiness at Work: An Examination of Gender Differences
This article examines gender differences in the emotion management of men and women in the workplace. The belief in American culture that women are more emotional than men has limited women’sExpand
When Is Anger Helpful or Hurtful? Status and Role Impact on Anger Expression and Outcomes
Anger expressers and targets often experience anger as an unpleasant and potentially damaging emotion. However, emerging social functional perspectives on workplace anger suggest that angerExpand
Workplace Anger Costs Women Irrespective of Race
Findings revealed that men and women were both viewed as more competent when expressing anger relative to sadness, and this pattern did not differ across employee race, but women who violated stereotypes were accorded lower status than stereotype-inconsistent men. Expand
Triggers for expressions of anger by men at work
While there is significant research regarding the impact of emotion at work there are few studies that examine anger in a work context. What is known is that men are more prone to expressions ofExpand
The Influence of Anger Expressions on Outcomes in Organizations
Anger can lead to positive organizational outcomes. Anger is an important emotion in negotiations and organizations create situations that promote anger, yet little research has examined theExpand
Anger in Organizations: Review and Integration
Organizations are rife with situations likely to cause employee anger, including complex relationships, chronic pressure, high stakes, and factors beyond individual control. The importance of thisExpand
Anger in Organizations: Review and Future Directions
Anger is an important emotion in the workplace and organizations are likely to generate situations prompting anger. This has led to a range of studies exploring the implications of anger for criticalExpand
Emotional Experiences in the Workplace: Biological Sex, Supervisor Nonverbal Behaviors, and Subordinate Susceptibility to Emotional Contagion
Results suggest that supervisor eye contact, body posture and facial expression are associated with higher emotional support, whereas body and face would reduce subordinates’ engagement in emotion work. Expand
Emotion in Organizations: Communication, commodification, expression of feelings at work 1
This graduate seminar explores the different ways emotion is socially and discursively constructed through communication and interaction, and how emotional expressions, performances, control,Expand
Emotions in Organizations
  • C. Fisher
  • Psychology
  • Oxford Research Encyclopedia of Business and Management
  • 2019
There has been an “affective revolution” in organizational behavior since the mid-1990s, focusing initially on moods and affective dispositions. The past decade has seen a further shift towardExpand


The Effects of Occupational Characteristics on the Experience and Expression of Anger in the Workplace
This article examines the relationships among extensive interaction with others on the job, occupational status, and the experience and expression of anger in the workplace using data from the 1996Expand
Issues of Anger in the Workplace: Do Gender and Gender Role Matter?
To examine the influence of gender and gender role on anger experiences in the workplace, 257 adult students completed narratives describing their anger-provoking issues and anger expression. SevenExpand
Emotion work in supervisor-subordinate relations: Gender differences in the perception of angry displays
In two studies, subjects were asked to evaluate an angry incident involving a supervisor and subordinate. Collectively, the samples comprised mostly Caucasion subjects with less than 10% of theExpand
The Influence of Anger Expressions on Outcomes in Organizations
Anger can lead to positive organizational outcomes. Anger is an important emotion in negotiations and organizations create situations that promote anger, yet little research has examined theExpand
Gender differences: emotional expression and feelings of personal inauthenticity.
Gender modified the relationship between emotional dissonance and gender only in that women who adopted the masculine display-rule pattern reported feeling the least personally inauthentic of all. Expand
Workplace Aggression
The vast majority of workplace aggression is perpetrated by members of the public, or organizational outsiders. Organizational employees (i.e., insiders) seldom kill or physically assault theirExpand
Expressed and suppressed anger as predictors of health complaints
In this study, associations were examined of expressed and suppressed anger with anxiety, depression, and somatic complaints in a sample of owner/managers of smaller businesses. A direct relationshipExpand
The Experience and Expression of Emotion in the Workplace
This study evaluated Rafaeli and Sutton's (1989) model of emotional expression in the workplace by examining descriptions of emotional interactions occurring among members of a state governmentExpand
Organizational behavior: affect in the workplace.
Even though recent interest in affect in the workplace has been intense, many theoretical and methodological opportunities and challenges remain. Expand
Gender and emotion: The socialization of gender differences in emotional expression: Display rules, infant temperament, and differentiation
The socialization of gender differences in emotional expression is a complex process, and has some surprising, even counter-intuitive aspects. For example, I will present data to show that even whenExpand