The Impact of Expectations on User Experience: Surprising the User

@inproceedings{Gross2014TheIO,
  title={The Impact of Expectations on User Experience: Surprising the User},
  author={Alice Gross and Juliane B{\"u}rglen},
  booktitle={BCS HCI},
  year={2014}
}
Exciting product design and great user experience (UX) have become one of the most important selling points for digital interactive products. Strong competition fosters innovative user experience design and the development of new design techniques. Surprising users by using unexpected product features has proven to be beneficial for product user interaction and UX. Unfortunately, these findings have been mostly limited to classical product design. In two studies we have tried to elicit surprise… Expand
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