The IS effectiveness matrix: the importance of stakeholder and system in measuring IS success

Abstract

The value added by an organization’s IT assets is a critical concern to both research and practice. Not surprisingly, a large number of IS effectiveness measures can be found in the IS literature. What is not clear in the literature is what measures are appropriate in a particular context. In this paper, we propose a twodimensional matrix for classifying IS… (More)
DOI: 10.1145/353053.353067

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