The IPACS project: when IT hits the fan

@article{Iacovou1999TheIP,
  title={The IPACS project: when IT hits the fan},
  author={Charalambos L. Iacovou},
  journal={JIT},
  year={1999},
  volume={14},
  pages={267-275}
}
This case summarizes a failed systems development project at the Green Valley Hospital. The project was part of a large strategic information systems plan aiming to lower costs, improve the quality of patient care and integrate the hospital's operations. To implement the project, the president of the hospital selected a $5.9 million system by Ibax. The users, who felt that the selected system did not satisfy their needs, rejected it during the testing process. As a result, the project was… CONTINUE READING

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