The Firm as a Coordination System: Evidence from Software Services Offshoring

  title={The Firm as a Coordination System: Evidence from Software Services Offshoring},
  author={Kannan Srikanth and Phanish Puranam},
  journal={Organization Science},
To examine what, if any, are the differences in how activities are coordinated within-firms vs. between-firms we conducted interviews with 32 project managers regarding 60 projects in the offshore software services industry. Uniquely, our projects were sampled along two dimensions: (1) co-location vs. spatial distribution and (2) were delivered by groups of individuals from a single firm vs. from multiple firms. Our evidence suggests that in colocated projects, the same broad categories of… CONTINUE READING

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