The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis

  title={The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis},
  author={Charles J. Corbett and Mar{\'i}a J. Montes-Sancho and David A. Kirsch},
  journal={Manag. Sci.},
The ISO 9000 series of quality management systems standards, introduced in 1986, has been adopted at over 560,000 locations worldwide. Anecdotal evidence suggests that firms can achieve internal benefits such as quality or productivity improvements or that certification can help firms maintain or increase their market share, or both. Others argue that the standard is too generic to cause performance improvement but can be seen as a signal of good management. In this paper, we track financial… Expand
Does ISO 9000 Certification Benefit Service Firms?
This paper examines whether ISO 9000 certification benefits service firms in terms of their financial performance and promotes sustainable improvement. We argue that in a developing country settingExpand
Impact of ISO 9000 certification on firm performance: evidence from Brazil
Purpose - The purpose of this paper is to investigate the impact of ISO 9000 certification on three dimensions of firm performance that are theoretically derived to have a relationship with theExpand
Does ISO 9000 certification matter for firm performance? A group analysis of Greek listed companies
Abstract In this study we investigate the performance dynamics of the ISO 9000 certification for varying time-frames and firm groupings by initiating a new dimension related to admission in the stockExpand
The financial impact of a withdrawn ISO 9001 certificate
Purpose – The purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance. Design/methodology/approach – UsingExpand
Financial impact of certifications to management system standards: Evidence from Tunisian listed companies
Certifications to management system standards (ISO 9000, ISO 9001, ISO 14001, etc.) are a widespread benchmark for thousands of organizations around the world. A number of studies have been carriedExpand
Why firms lose their ISO 9001 certification: Evidence from Portugal
More than one million certified companies must choose, every three years, whether to renew or to withdraw from ISO 9001 certification. This paper investigates whether ISO 9001 decertificationExpand
Impact of iso 9001 quality certification on the financial performance of organizations listed at the Nairobi stock exchange
The academic literature offers two approaches to explain how quality management practices could have an effect on business performance. First, the operational view highlights that firms adoptingExpand
Impact of ISO 9001 certification on firms financial operating performance
Purpose – The purpose of this paper is to investigate the impact of ISO 9001 certification on US firms’ financial operating performance for a period of five years including one-year prior toExpand
Iso‐9000 Certification and Ownership Structure: Effects Upon Firm Performance
ISO certification has become a pervasive mechanism adopted by firms to improve their operational performance. In this paper, we examine the operational and organizational factors that increase theExpand
Cause of Effect? ISO 14001 Certification and Financial Benefits
The paper analyses the relationship between ISO 14001 certification and financial performance with the aim of understanding the causal influence of selection and treatment effects. The empirical dataExpand


Effects of ISO 9000 certification on firms' performance: A vision from the market
As the number of ISO 9000-registered companies increases over time, it seems that the certification constitutes a prerequisite for success in business. Companies could interpret the registration asExpand
ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation
Although there is a plethora of research articles that study ISO 9000 quality management systems and their association with business success, there is little empirical research that can attributeExpand
The longitudinal effects of the ISO 9000 certification process on business performance
There is a significant and positive relationship between the manager’s motives for adopting ISO 9000 certification and business performance and those organizations that pursue certification willingly and positively across a broad spread of objectives are more likely to report improved organizational performance. Expand
The Relationship between ISO 9000 and Business Performance: Does Registration Really Matter?
At the beginning of this decade, acceptance of the quality system standard ISO 9000 by U.S. companies appeared uncertain. In 1992, a survey of midsize U.S. firms by consultants at Grant ThorntonExpand
The effect of certification with the ISO 9000 Quality Management Standard: A signaling approach
Abstract Theory suggests that certification with a management standard may reduce information asymmetries in supply chains and thereby generate a competitive advantage for certified firms. ThisExpand
The Business Value of Quality Management Systems Certification
Abstract ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding theExpand
ISO 9000 series ‐ Certification and performance
In this article, the relationship is studied between certification on the ISO 9000 series and the performance of organizations. It is often claimed that ISO certification generates an improvement inExpand
Market Interpretation Of Iso 9000 Registration
Since 1990, many U.S. firms have registered under the provisions of the ISO 9000 standard. Meeting the demanding qualifications of this registration requires the expenditure of considerable time andExpand
Global Competition, Institutions, and the Diffusion of Organizational Practices: The International Spread of ISO 9000 Quality Certificates
We use panel data on ISO 9000 quality certification in 85 countries between 1993 and 1998 to better understand the cross-national diffusion of an organizational practice. Following neoinstitutionalExpand
Firm characteristics, total quality management, and financial performance
Abstract This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality managementExpand