The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies


Study to explore the effect of customization towards user satisfaction in the daily operation of ERP system .Study carried out in four manufacturing companies. Indepth interviews and surveys used to measure the user satisfaction in the manufacturing companies. The results reveal that exceeding certain level of customization complexity index would reduce the… (More)
DOI: 10.4304/jcp.8.7.1788-1792


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