The Exchange of Emotional Content in Business Communications : A Comparison of PC and Mobile E-Mail Users

Abstract

This study compared the exchange of emotional content in PC and mobile e-mail in business-related discussions. Forty American business people were divided into two groups (PC and mobile e-mail users) and were then assigned to anonymous discussion pairs who exchanged a total of six messages on a predetermined topic. When a message was sent, the writers… (More)

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