The Effects of Workflow Systems on Organizations: A Qualitative Study

@inproceedings{Kueng2000TheEO,
  title={The Effects of Workflow Systems on Organizations: A Qualitative Study},
  author={Peter Kueng},
  booktitle={Business Process Management},
  year={2000}
}
The introduction of new information systems has many organizational, economic, and social effects. It is generally accepted that the implementation of workflow systems (WFSs) cannot be seen just as a technological activity. However, although WFSs has been an important technology for almost a d ecade, there is still a lack of empirical data regarding its effects. Therefore, the field is open to speculation. For example: while one community believes that WFSs will disburden office workers from… CONTINUE READING

From This Paper

Figures, tables, and topics from this paper.

Citations

Publications citing this paper.
Showing 1-10 of 14 extracted citations

References

Publications referenced by this paper.
Showing 1-10 of 13 references

Analysing information systems evaluation – another look at an old problem

Steve Smithson, Rudy Hirschheim
European Journal of Information Systems • 1998

Impact of Workflow Systems on People, Task, and Structure: a postimplementation evaluation

Kueng, Peter
Proceedings of the 5th European Conference on the Evaluation of Information Technology; edited by A. Brown and D. Remenyi, Reading, UK, • 1998

Introduction to Qualitative Research Methods

Steven Taylor, Robert Bogdan
1998
View 1 Excerpt

A Conceptual Introduction to Modelling – Qualitative and Quantitative Perspectives

Britt, David
Lawrence Erlbaum Associates, Mahwah NJ, • 1997

Evaluating the impact of CASE – an empirical comparison of retrospective and cross-sectional survey approaches

Tim Coupe, Nnadi Onodu
European Journal of Information Systems, • 1997
View 2 Excerpts

Job satisfaction – Application, assessment, causes, and consequences

Spector, Paul
Sage Publications, Thousand Oaks, CA, • 1997

Post-implementation of information systems/technology – a survey of UK practice

Keith Miller, Dennis Dunn
Proceedings of the 4th European Conference on the Evaluation of Information Technology, edited by E. Berghout and D. Remenyi, • 1997

Goal-based models of collaboration

Clarence Ellis, Jacques Wainer
Collaborative Computing, • 1994
View 1 Excerpt

Quality Planning and Analysis – From Product Development through Use

Joseph Juran, Frank Gryna
1993
View 1 Excerpt

Similar Papers

Loading similar papers…