The Effects of Workflow Systems on Organizations: A Qualitative Study

  title={The Effects of Workflow Systems on Organizations: A Qualitative Study},
  author={Peter Kueng},
  booktitle={Business Process Management},
The introduction of new information systems has many organizational, economic, and social effects. It is generally accepted that the implementation of workflow systems (WFSs) cannot be seen just as a technological activity. However, although WFSs has been an important technology for almost a d ecade, there is still a lack of empirical data regarding its effects. Therefore, the field is open to speculation. For example: while one community believes that WFSs will disburden office workers from… CONTINUE READING

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