• DOI:10.1177/001872679404700102
• Corpus ID: 145643669

The Effectiveness of Self-Managing Teams: A Quasi-Experiment

@article{Cohen1994TheEO,
  title={The Effectiveness of Self-Managing Teams: A Quasi-Experiment},
  author={Susan G. Cohen and Gerald E. Ledford},
  journal={Human Relations},
  year={1994},
  volume={47},
  pages={13 - 43}
}

• S. G. Cohen, Gerald E. Ledford
• Published 1 January 1994
• Business
• Human Relations

This study used a quasi-experimental design to assess the effectiveness of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of evidence indicates that self-managing teams were more effective than comparable traditionally-managed groups that performed the same type of work. The study illustrates the value of a collaborative research project in which researchers and clients jointly define the research questions, study design, and methods.