The Effectiveness of Self-Managing Teams: A Quasi-Experiment

@article{Cohen1994TheEO,
  title={The Effectiveness of Self-Managing Teams: A Quasi-Experiment},
  author={Susan G. Cohen and Gerald E. Ledford},
  journal={Human Relations},
  year={1994},
  volume={47},
  pages={13 - 43}
}
This study used a quasi-experimental design to assess the effectiveness of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of evidence indicates that self-managing teams were more effective than comparable traditionally-managed groups that performed the same type of work. The study illustrates the value of a collaborative research project in… 
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