The Ecology of the Patient Visit: Physical Attractiveness, Waiting Times, and Perceived Quality of Care

@article{Becker2008TheEO,
  title={The Ecology of the Patient Visit: Physical Attractiveness, Waiting Times, and Perceived Quality of Care},
  author={Franklin D. Becker and Stephanie Douglass},
  journal={Journal of Ambulatory Care Management},
  year={2008},
  volume={31},
  pages={128–141}
}
This study examined the relationship between the attractiveness of the physical environment of healthcare facilities and patient perceptions of quality, service, and waiting time through systematic observations and patient satisfaction surveys at 7 outpatient practices at Weill Cornell Medical Center. Findings indicate positive correlations between more attractive environments and higher levels of perceived quality, satisfaction, staff interaction, and reduction of patient anxiety. The… 
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107 Citations
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