The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. European Foundation for Quality Management.

@article{Nabitz2000TheEE,
  title={The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. European Foundation for Quality Management.},
  author={Udo W. Nabitz and Niek Sebastian Klazinga and Jan A Walburg},
  journal={International journal for quality in health care : journal of the International Society for Quality in Health Care},
  year={2000},
  volume={12 3},
  pages={191-201}
}
One way to meet the challenges in creating a high performance organization in health care is the approach of the European Foundation for Quality Management (EFQM). The Foundation is in the tradition of the American Malcolm Baldrige Award and was initiated by the European Commission and 14 European multi-national organizations in 1988. The essence of the approach is the EFQM Model, which can be used as a self-assessment instrument on all levels of a health care organization and as an auditing… CONTINUE READING

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