The Dilemma of Service Productivity and Service Innovation

@article{Aspara2018TheDO,
  title={The Dilemma of Service Productivity and Service Innovation},
  author={Jaakko Aspara and Jan F. Klein and Xueming Luo and Henrikki Tikkanen},
  journal={Journal of Service Research},
  year={2018},
  volume={21},
  pages={249 - 262}
}
We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, this is the first empirical study that bridges the gap between these two research streams and examines the links between the two concepts. Based on a comprehensive data set of new service introductions in a financial services market over a 14-year… 
View on SAGE
journals.sagepub.com
17 Citations
Background Citations
6
Results Citations
1

Figures and Tables from this paper

17 Citations

Citation Type

Citation Type

Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors
A Systematic Review of Service Innovation in the Service Sector
Service innovation offers service firms an opportunity to strategically renew their brands in a continuum that fosters increased interactions between the firm, its customers and other stakeholders.…
Driving Networked Service Productivity
TLDR
This dissertation proposes the concept of networked service productivity (NSP), a new theoretical perspective argued to capture the particularities of contemporary service delivery, and explores its drivers and related resistances.
Innovation in legal services: The practices that influence ideation and codification activities
Hope for the best, prepare for the worst: barriers to service innovation
Purpose Despite the growing scholarly interest in service innovation and its associated benefits for organizations, research into the barriers to developing new services remains scant. In addition,…
Openness of technology adoption, top management support and service innovation: a social innovation perspective
Technology has been central and has made service innovations technically feasible and economically viable. Top management support, however, plays an important role in shaping a firm’s service…
A Meta-analysis of the Relationship between Service Innovation and Firm Performance
  • Jie Li, Xue Li, P. Gao
  • Business
    Proceedings of the 6th International Conference on Management Science and Management Innovation (MSMI 2019)
  • 2019
Although the influence of service innovation on firm performance has been widely concerned by scholars, empirical studies show different results. Based on the empirical research results of 77…
Service Productivity, Satisfaction, and the Impact on Service Firm Performance
Abstract The role of service productivity in influencing the relationships among employee satisfaction, customer satisfaction, and firm performance through the theoretical lens of service-profit…
Microfirms and innovation in the service sector
In the context of microfirms, this paper analyzes whether the link between the three aspects involving innovative activities—R&D, innovative output, and productivity—hold for knowledge-intensive…
Sustaining the current or pursuing the new: incumbent digital transformation strategies in the financial service industry
Digital transformation (DT) is a major challenge for traditional companies. Despite the term, DT is relatively new; its substance is not: a whole stream of research has examined the relationship…
...
...

References

SHOWING 1-10 OF 39 REFERENCES
Service productivity, quality and innovation: Implications for service‐design practice and research
Purpose – The purpose of this paper is to discuss the intertwining of productivity, quality and innovation in the service domain and, based on that discussion, propose and examine the implications of…
Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis
Research to date on service innovation is rooted primarily in traditional new product development focusing on tangible goods. In this article, the authors invoke insights from the emerging…
Managing Service Innovation and Interorganizational Relationships for Firm Performance
An increasing body of research suggests interorganizational relationships as being critical to the financial performance of firms. Similarly, innovation has been considered a key driver of the growth…
High‐Technology Service Innovation Success: A Decision‐Making Perspective
Successful innovation is crucial for firm survival in high-technology service industries. This article reports on an empirical study, exploring internal innovation success factors—success factors…
Product-market strategy and the marketing capabilities of the firm: impact on market effectiveness and cash flow performance
We report on two studies (a single and a multi‐industry) that empirically investigate a nomological network of relationships between strategic business unit product‐market strategy (differentiation,…
How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm’s Long-Term Financial Performance
This article investigates how engaging in a merger moderates the joint impact of a firm’s achievement of dual goals of customer satisfaction and firm efficiency on a firm’s long-term financial…
An empirically‐based typology of product innovativeness for new financial services: Success and failure scenarios
Abstract During the last decade, an increasing number of studies have been concerned with the factors that lead to new service success. Quite a few studies, however, have examined the role of product…
Tradeoffs in marketing exploitation and exploration strategies: The overlooked role of market orientation
Resolving the Capability–Rigidity Paradox in New Product Innovation
Managers face an important strategic dilemma in product innovation: how to exploit existing product innovation competencies (competence exploitation) while avoiding their dysfunctional rigidity…
Improving Productivity in a Service Business
Achieving increased productivity remains an important issue with many service firms. Therefore, the objective of this study was to gain insights as to how managers can improve the productivity of…
...
...