The Customer-Dominated Innovation Process: Involving Customers as Designers and Decision-Makers in Developing New Product

@article{Liu2019TheCI,
  title={The Customer-Dominated Innovation Process: Involving Customers as Designers and Decision-Makers in Developing New Product},
  author={Wei Liu and James Moultrie and Songhe Ye},
  journal={The Design Journal},
  year={2019},
  volume={22},
  pages={299 - 324}
}
Abstract This paper aims to explore the mechanism of involving customers as designers and decision-makers in developing new product. This study describes results from in-depth case studies with three companies: Tokyoflash, Threadless, and LEGO. These firms are pioneers in enabling customers to engage in product design and development as both designers and decision-makers. This study is based on detailed in-depth interviews with senior managers within these firms, as well as interviews with… Expand
View on Taylor & Francis
9 Citations

9 Citations

Citation Type

Citation Type

The Individual Dimension of Digital Innovation: The Altered Roles of Innovation Agents and Market Actors
Digital innovation entails the employment of new technologies to address business issues and to create practices that lead to the achievement of sustainability. It is observed that digital technology… Expand
A Case Study of University–Industry Collaboration for Sustainable Furniture Design
This paper describes the importance of including a Human-Centred Design (HCD) approach for successful university–industry collaboration. We detail user surveys and user evaluation techniques to… Expand
Evaluate the priority of product design factors in the process of complex product innovation
TLDR
This paper puts forward a method of importance of design factors of product innovation considering customer demands, and the Entropy Theorem and Prospect Theory are introduced to calculate the importance of demand factors from the perspective of customers and experts. Expand
AHP-Consensus Judgement on Transitional Decision-Making: With a Discussion on the Relation towards Open Innovation
TLDR
This study evaluates prioritized elements and sub-elements in the development of a transitional decision-making framework (TDMF) in the Malaysian automotive industry by applying the analytical hierarchy process (AHP). Expand
Consumer Engagement in Business Process Innovation–ICT Companies Cases from Poland and UK
The major premise of the study is a recognition that competitive companies increasingly engage consumers to create business innovation. This study aims to develop a framework for analyzing consumer...
Accelerated innovation through repurposing: exaptation of design and manufacturing in response to COVID‐19
TLDR
The research suggests that the ability to exapt design and manufacturing can determine a firm’s ecosystem role, and applies the lens of exaptation to manufacturing as well as product design to explain how product complexity and ecosystem structure affect accelerated innovation. Expand
Human-Centered Design for the Spacesuit Development: A Case Study of the "Feitian" EVA Spacesuit
TLDR
The aim of this study is to advance the current understanding of human-centred design and its toolkits effectively applied in designing and developing spacesuits for extravehicular activity (EVA) through an in-depth case study on the ‘Feitian’ EVA Spacesuit. Expand
Design Principles and Strategies of Interface in Extra Vehicular Activity Spacesuit
TLDR
Results of this study can help designers comprehensively research the relationship among humans, actions, intermediary (tools), goals, goals, and scenes involving the interactive design of a spacesuit. Expand
Use of Crowdsourcing Questionnaires to Validate the Requirements of an Application for Pet Management

References

SHOWING 1-10 OF 67 REFERENCES
The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis
Although the returns of customer participation on new product development (NPD) performance can vary substantially, the current literature lacks a systematic conceptual and empirical integration… Expand
Collaborative Innovation with Customers: A Review of the Literature and Suggestions for Future Research
Collaborative innovation with customers or users is increasingly important for the development of new products and services. In this paper we provide a review of the literature, placing emphasis on… Expand
Open Innovation and the Stage-Gate Process: A Revised Model for New Product Development
This article explores how firms can benefit from opening up the new product development process by integrating the principles of open innovation with the Stage-Gate process. It examines the potential… Expand
Determinants of Timeliness in Product Development
Abstract Speed to market is a compelling objective in new product development. Robert Cooper and Elko Kleinschmidt report the results of an extensive study of 103 new product projects in the chemical… Expand
Diffusion of Web-Based Product Innovation
Customers have proven to be a precious source of new solutions in various product categories and, by becoming directly involved in the innovation process, they can help companies better anticipate… Expand
Collaborating to create: The Internet as a platform for customer engagement in product innovation
In the networked world, firms are recognizing the power of the Internet as a platform for co-creating value with customers. We focus on how the Internet has impacted the process of collaborative… Expand
Your New Product Development (NPD) is Only as Good as Your Process: An Exploratory Analysis of New NPD Process Design and Implementation
Given industry competitiveness, how do firms' new product development (NPD) process designs differ when responding to an innovation mandate? How do NPD design elements differ across firms when… Expand
Modified Stage-Gate: A Conceptual Model of Virtual Product Development Process
TLDR
The paper describes all the major aspects of new product development (NPD), NPD process and its relationship with virtual teams, Stage-Gate system finally presents a modified Stage- Gate system to cope up with the changing needs. Expand
Performance Assessment of the Lead User Idea-Generation Process for New Product Development
TLDR
3M is known for its innovation capabilities-- and it is found that the LU process appears to improve upon those capabilities, and divisions funding LU project ideas are projecting their highest rate of major product line generation in the past 50 years. Expand
Consumers as Co-developers: Learning and Innovation Outside the Firm
TLDR
It is suggested that learning and innovation efforts from which a firm may benifit need not necessarily be located within the organization, but may well reside in the consumer environment. Expand
...
1
2
3
4
5
...