Corpus ID: 16169730

The Cumulus Assessment Module as General SLA Evaluation Mechanism for Telecommunication Services

@inproceedings{Reichl2004TheCA,
  title={The Cumulus Assessment Module as General SLA Evaluation Mechanism for Telecommunication Services},
  author={P. Reichl and W. Haidegger},
  year={2004}
}
Service Level Agreements (SLAs) form the heart of every business relation between service users and service providers. Their contents feed the network management systems as well as operation support and business support systems and may vary widely depending on the type of service provided. Therefore, a general mechanism to assess their fulfilment is extremely helpful for both contract partners, but by no means easy to be realized. This paper proposes the Cumulus Assessment Module (CAM) as an… Expand
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