The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being

@article{Pugliesi1999TheCO,
  title={The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being},
  author={Karen Pugliesi},
  journal={Motivation and Emotion},
  year={1999},
  volume={23},
  pages={125-154}
}
  • K. Pugliesi
  • Published 1 June 1999
  • Psychology
  • Motivation and Emotion
Although early research suggested that the performance of emotional labor had deleterious effects on workers, recent empirical investigations have been equivocal. The performance of emotional labor appears to have diverse consequences for workers—both negative and positive. Variation in the consequences of emotional labor may be due to the different forms of emotion management involved. There is also evidence that the effects of emotional labor are specified by other work conditions. The… 
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