The Compensatory Interaction between User Capabilities and Technology Capabilities in Influencing Task Performance: an Empirical Assessment in Telemedicine Consultations

Abstract

At the outset of our qualitative inquiry, our research questions guided the development of the interview protocol, which targeted factors that contributed to successful and unsuccessful e-consultations, asking respondents to share personal or observed experiences. Following a widely accepted framework for building theories using qualitative research (Carroll and Swatman 2000; Eisenhardt 1989), we iterated between the steps of data collection, data analysis, and enfolding literature until we reached theoretical saturation in the development of the constructs and hypotheses that formed our research model.

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Cite this paper

@inproceedings{Serrano2015TheCI, title={The Compensatory Interaction between User Capabilities and Technology Capabilities in Influencing Task Performance: an Empirical Assessment in Telemedicine Consultations}, author={Christina I. Serrano and Elena Karahanna}, year={2015} }