The Civic Labor of Volunteer Moderators Online

@article{Matias2019TheCL,
  title={The Civic Labor of Volunteer Moderators Online},
  author={Jorge Nathan Matias},
  journal={Social Media + Society},
  year={2019},
  volume={5}
}
  • J. N. Matias
  • Published 1 April 2019
  • Sociology
  • Social Media + Society
Volunteer moderators create, support, and control public discourse for millions of people online, even as moderators’ uncompensated labor upholds platform funding models. What is the meaning of this work and who is it for? In this article, I examine the meanings of volunteer moderation on the social news platform reddit. Scholarship on volunteer moderation has viewed this work separately as digital labor for platforms, civic participation in communities, or oligarchy among other moderators. In… 

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