• Corpus ID: 14711263

The Civic Labor of Online Moderators

@inproceedings{Matias2016TheCL,
  title={The Civic Labor of Online Moderators},
  author={Jorge Nathan Matias},
  year={2016}
}
Volunteer moderators of online platforms have done fundamental work to foster social relations for over forty years. Moderators create, support, and control public discourse for millions of people, even as their uncompensated labor upholds platform funding models. In this paper, I examine the “civic labor” of moderators on the social news platform reddit, where a strike by over two thousand subreddit communities in July 2015 forced the company to meet their demands. Scholarship on volunteer… 

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