The Case Against User Interface Consistency

@article{Grudin1989TheCA,
  title={The Case Against User Interface Consistency},
  author={Jonathan Grudin},
  journal={Commun. ACM},
  year={1989},
  volume={32},
  pages={1164-1173}
}
Designers striving for user interface consistency can resemble Supreme Court justices trying to define pornography: each of us feels we know it when we see it, but people often disagree and a precise definition remains elusive. A close examination suggests that consistency is an unreliable guide and that designers would often do better to focus on users' work environments. 
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